Refund policy

You may withdraw from the purchase within 7 calendar days of payment, under the right of withdrawal in the Brazilian Consumer Protection Code (art. 49), provided no new resume has been generated with the pass quota. In that case, we refund the full amount through the same payment method.

Once a new resume is generated with the pass quota, the digital service has been provided and refunds no longer apply. There are also no refunds after 7 days from payment, and no partial refunds for unused days or resumes.

Editing, switching the language and exporting resumes you already had do not count as using the pass.

Write to [email protected] with your account email and the purchase date. We reply within 5 business days. Card purchases can also be disputed through the link in the receipt sent by Dodo Payments.

If you are charged twice or a technical error on our side prevents you from using the pass, we refund it even outside the rules above. An approved refund or a chargeback cancels the corresponding pass.

For these purchases, Dodo Payments is our authorized reseller (merchant of record) and processes the refund; this policy applies together with Dodo Payments' buyer terms. Where the law of your country grants consumers a greater right, that right prevails.